A note about yesterday’s downtime

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Godville, Sep 07 2011

Lots of you may have experienced problems when checking your heroes yesterday, as GV servers were not available or were returning error messages. First of all, we’re sorry that happened, and we want to let you know about the situation and what we plan to do in order to prevent it from happening again.

Our hosting provider informed us that due to some excavation work, a fiber optic cable that connects our datacenter (and 4 others) to the Internet had been cut, which caused everything to work really really slowly or sometimes not work at all. We tried to mitigate the issue by tuning up the servers, but that wasn’t enough to work around the underlying connectivity issue completely. After approximately 8 hours, the underlying connectivity issue was fixed by our hosting provider, which resolved the issues in accessing our servers.

Unfortunately it’s almost impossible to manually restore or rollback all the bad things that happened to your heroes while they were wandering around without supervision from their gods, but here’s what we’re going to do to prevent it in the future:
  • tune up timeouts in our mobile apps to better handle situations like this
  • fix some newly found bugs in our Android app related to error messages when servers are not available (some of them were already fixed in v2.5 available in Android Market, but this version is still going through the Amazon Appstore review process and not yet available to those who downloaded the app from the Amazon Appstore)
  • provision for additional server capacity to handle even more requests
Here are some tips for our players:
  • follow us on twitter @godvillegame to get the latest updates, especially at times when our site is not accessible
  • if you’re using our Android app and for some reason you were logged out of your account, but had never set a password: please try to login with your godname and an empty password
  • be aware that due to Amazon’s review process, app updates to Amazon Appstore are very likely to reach you several weeks later than the same update in Android Market

UPD

During yesterday’s non-stop endless patching & tuning session, we accidentally messed up one of the servers, which eventually backfired causing some of the accessibility issues observed today. As of now, this problem is resolved and everything should work fine. And to prevent this happening again, we promise to try get some sleep and be more careful even when our inbox is flooding and things are on fire.

If you don’t use twitter, here is the good old-fashioned RSS feed for blog posts.

Comments (80)
Vaynard Oct 12 2011 15:15
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My game issues are still occuring, at this time my hero died and I am unable to resurrect him. His weapon has depreciated to 0.

Esk96 Oct 12 2011 16:09
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I’m still having issues my game is not working properly

Esk96 Oct 12 2011 16:09
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I’m still having issues my game is not working properly

Tickleusilly Oct 12 2011 18:29
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Still having a major conection problem.

Aylaeh 4 Dec 07 2011 23:35
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I have not been able to go to the arena for over a day…

Daburg Dec 09 2011 16:26
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Still having issues, my game will not refresh

Aileta Feb 18 2012 04:04
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still not connected

Blitzicka Mar 29 2012 22:50
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I’m pretty good it was just annoying have to wait a day to have it fixed.

RenegadeRukus Apr 18 2012 15:38
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Still not connecting, says im logged in but I dont have my heroines diary or any tabs available. “Failure to Reload” when pulled to refresh.

Hazeystorm Apr 26 2012 23:07
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My game won’t login properly none of the pages load and my health bar and stats are all in the negative

Nicosa Apr 26 2012 23:23
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Games not working!!!!!

Belle15 Apr 26 2012 23:30
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Cant access my hero. It keeps saying ‘refresh failed’ when I try to refresh it! All my hero’s info is gone!!

Nicosa Apr 26 2012 23:36
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IT’S BACKUP!!!!!!

Destiny Morningstar 4 Apr 27 2012 04:02
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Had no problems until after 1:00 pm (est) today, 4/26/2012. Can’t access hero at all. Doesn’t load. :(

NikkisWild Apr 27 2012 05:16
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My game wont refresh. It says refresh failed. It did tell me I should logout but I don’t want a new hero. I spent way too long on this one. To start over now doesn’t seem worth it. I’m not sure what to do.

Anonymouze Apr 27 2012 05:32
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Gamenot working….ty

ZeldaEsther Apr 27 2012 05:44
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I sure hope my hero doesn’t die because the server is down again…

Holy Superior Apr 27 2012 11:59
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Game won’t refresh…stopped at 4:17 PST. Says I’m not connected to the internet, but I am. Help!

Dwobbel Apr 27 2012 12:26
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Any update on when this issue will be resolved?

Torp Motleigh Apr 27 2012 14:19
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Still refreshing. Hope this all gets fixed soon.

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